Terms and Conditions biru44 — Complete Platform User Guide

Acceptance of Terms & User Agreement

Welcome to biru44, an online entertainment platform operating under the official domain biru44.fun. These Terms and Conditions ("Agreement") govern the relationship between biru44 ("we", "Platform") and every individual who accesses or uses this platform ("you", "user", "member").

By accessing the biru44 website, downloading our mobile app, registering an account, or using any of our services, you automatically acknowledge that you have read, understood, and agreed to be bound by all provisions of this Agreement, together with our Privacy Policy and Responsible Gaming Policy, which form part of this overall agreement.

This agreement takes effect from the date you first use the platform and continues to apply for as long as your account remains active or until it is terminated in accordance with the terms stated herein.

User Eligibility

To register and use the biru44 platform, you must meet the following eligibility requirements without exception:

• At least 18 years old at the time of registration.
• Having full legal capacity to enter into a binding agreement.
• Not a resident or citizen of any jurisdiction where access to our services is prohibited by law.
• Not currently on a self-exclusion list or any prohibition list of a gaming regulatory body.
• Using the platform in a personal capacity and not on behalf of any third party or business entity.

Biru44 reserves the right to request additional verification at any time to ensure continued compliance with these eligibility requirements. Failure to provide the requested verification documents within the specified timeframe may result in temporary account suspension.

Account Registration & User Responsibilities

Each user is only permitted to hold one (1) biru44 account only. Holding multiple accounts is strictly prohibited and may result in the closure of all accounts involved without compensation.

Upon registration, you are required to provide truthful, accurate and complete information including your full name, date of birth, a valid email address and mobile number. Providing false or misleading information is a serious breach of these terms.

• Your account password is your sole responsibility — use a strong combination and never share it with anyone.
• Enable two-factor authentication (2FA) for an additional layer of security — something we strongly encourage.
• All activity that occurs through your account is your sole responsibility, including if the account is accessed by another party due to your own negligence.
• If you suspect your account has been accessed without authorisation, contact the biru44 support team immediately.

The KYC (Know Your Customer) verification process will be carried out when certain transaction thresholds are reached or at biru44's discretion. Documents that may be requested include a national ID, driving licence or passport, along with proof of current address.

Deposits, Withdrawals & Financial Transactions

Biru44 supports a variety of payment methods suited for Malaysian users, including online bank transfers, DuitNow, local e-wallets and other digital payment methods.

Withdrawal of winnings is subject to the following conditions:

• The account must have completed full KYC verification before the first withdrawal is processed.
• Withdrawals will only be processed to the same account or payment method used for the deposit, for anti-money laundering (AML) security purposes.
• Withdrawal processing times range from 15 to 30 minutes for domestic bank transfers and as fast as 5 minutes via DuitNow, subject to internal verification.
• Biru44 reserves the right to delay or restrict withdrawals if suspicious activity is detected or if additional verification is required.
• Any taxes or fees imposed by third-party payment providers are entirely the user's responsibility.

All transactions on the biru44 platform are processed in Malaysian Ringgit (MYR). biru44 is not responsible for any losses arising from foreign currency exchange rate fluctuations where applicable.

Bonuses, Promotions & Wagering Requirements

Biru44 offers a wide range of attractive bonuses and promotions for both new and existing members. Each bonus and promotion is subject to wagering requirements and specific terms stated in the respective promotional offer.

• Welcome bonuses and deposit bonuses are for use on the biru44 platform only and cannot be transferred or directly converted to cash.
• Wagering requirements must be fully met within the specified timeframe before any withdrawal of bonus funds or related winnings is permitted.
• Different games may contribute at different rates towards wagering requirements — please check the promotions page for full details.
• Biru44 reserves the right to void any bonus if there is evidence of abuse, fraud or unauthorised system exploitation.
• Each user is entitled to claim one welcome bonus only. Attempting to claim the same bonus through multiple accounts is a serious violation.

Game Rules and Platform Integrity

All games available at biru44 — including online slots, Live Casino, Fish Shooting Games, and others — must be played in accordance with the rules established for each game. Game outcomes are determined by an independently certified Random Number Generator (RNG), ensuring absolute fairness for all players.

• The use of automated software, bots, or any technological tools designed to exploit the system is strictly prohibited.
• Any attempt to hack, manipulate or disrupt the platform's functionality is a violation of the law and will be reported to the relevant authorities.
• In the event of a technical disruption during gameplay, biru44 will settle bets based on valid server records — biru44's decision in such matters is final.
• Live Casino games have minimum and maximum table limits set by the game provider, and these limits are subject to change over time.

Biru44 partners with world-class game providers such as Pragmatic Play, Evolution Gaming, Microgaming and many more to ensure a game library that is always fresh, fair and entertaining.

User Code of Conduct & Responsibilities

All biru44 users are expected to conduct themselves respectfully and responsibly while using the platform, particularly during Live Casino sessions where interaction with real dealers takes place.

• Offensive language, threats, or harassment directed at dealers, staff, or other users will not be tolerated.
• Sharing content that contains false, defamatory or fraudulent information is prohibited.
• Users are not permitted to use the biru44 platform for any illegal purposes, including money laundering or financing criminal activities.
• Any attempt to unlawfully influence game outcomes — whether through collusion with other players, exploiting technical bugs, or other means — is a serious violation.

Biru44 monitors all platform activity using an AI-powered fraud detection system operating 24 hours a day. Any account that triggers a fraud alert will be investigated immediately and access may be temporarily suspended during the investigation.

Account Closure, Suspension and Termination

You may close your biru44 account at any time by contacting our support team. Before the closure is processed, all unused fund balances will be returned to you upon identity verification, provided there are no active investigations or restrictions on the account.

Biru44 reserves the right to suspend or terminate a user's account without prior notice in the following circumstances:

• Violation of any part of these Terms and Conditions.
• Confirmation that the user does not meet the specified eligibility requirements.
• Confirmed fraudulent activity, money laundering, or other unlawful conduct.
• Use of unauthorised software or strategies to exploit the platform.
• Instructions from regulatory authorities or law enforcement agencies.

In the event of account closure due to a terms violation, biru44 reserves the right to forfeit bonus balances and winnings associated with fraudulent activity. For accounts closed for other reasons, verified user fund balances will be returned upon completion of the verification process.

Liability Limits & Disclaimer

Online gaming involves real financial risk. biru44 provides an entertainment platform only and does not guarantee any winnings from gameplay. All decisions to play and the amount wagered are solely the user's responsibility.

Biru44 is not liable for:

• Service disruptions caused by factors beyond our control, including internet infrastructure issues, power outages, or natural disasters.
• Losses arising from device failure or the user's internet connection during a gaming session.
• Unauthorised access to an account resulting from the user's negligence in safeguarding their login credentials.
• Financial decisions made based on information obtained from the biru44 platform.

All content on the biru44 platform is provided "as is" without any express or implied warranties. biru44 makes no representation that its content or services are free from errors or interruptions.

Amendments to Terms, Applicable Law and Dispute Resolution

Biru44 reserves the right to amend, update or replace any part of these Terms and Conditions at any time. The latest version of the Terms and Conditions will always be available on this page with the update date clearly noted.

We will endeavour to notify users of material changes via in-app notices or by email registered to your account. Continued use of the platform after the amendment's effective date will be deemed acceptance of the updated terms.

These Terms and Conditions are governed by applicable law. In the event of any dispute arising from or in connection with this agreement, both parties agree to first attempt to resolve the matter through voluntary negotiation within 30 days. If negotiation fails, the dispute will be referred to binding arbitration in accordance with the established procedures.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be reinterpreted to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

For any enquiries regarding these Terms and Conditions, please contact the biru44 support team, available to assist you 24 hours a day, 7 days a week.